Student Staff Training During COVID-19 Training Guide

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Practical Tools & Resources for Rebuilding Community & Adapting to New Realities

Give your professional and graduate staff members critical tools to build effective, appropriate staff training programs in the current COVID-19 environment.

This year’s training programs will present new challenges. The reality of COVID-19 and everyone’s experiences loom large — impacting well-being, learning and priorities.

Whether student staff members return to campus or work remotely in a different capacity, you’ll need to be prepared for them.

Student Staff Training During COVID-19 is a 100-page resource that addresses these concerns in upfront, constructive ways to help staff trainers develop the most effective training programs to meet your institutional situation in the current environment. Plus, it takes student staff members’ immediate needs into consideration as they re-enter the campus environment, charged with developing connections and community after one of the largest disruptions of our time.

With the ready-made tools inside this 100-page resource you’ll be able to:

  • Provide your trainers with solutions to build comprehensive training programs appropriate for the current COVID-19 environment.
  • Examine this necessary campus function through a lens of awareness and sensitivity that takes the impact of COVID-19 into careful consideration.
  • Use the strategies in this resource with different possible scenarios including traditional staff trainings, delayed staff trainings, fully remote staff trainings or a hybrid mix of remote and in-person trainings.

Topics Covered

Explore Training Realities, Hands-On Tools, Best Practices and Resources

Section 1: Training Realities
Focusing on the realities of COVID-19 that can impact training, topics covered in this section include:

  • Ways to reboard your staff rather than onboard them
  • Handling your institutional reality for the timing and duration of your training program
  • Possibilities for remote staff training and responsibilities
  • Taking professional staff exhaustion into consideration after they’ve been in constant response mode during the pandemic
  • Planning with your training committee from afar
  • Dealing with decision fatigue
  • Rebuilding staff and student community
  • New training areas of focus
  • Streamlining training while still distributing important information
  • Allowing staff time to reconnect to campus
  • Using technology creatively
  • Handling the uncertainty of the moment
  • What to keep in mind when gathering groups in this new era – from food prep to social distancing to locations
  • Considering issues of campus density
  • Preparing for the lingering fear and anxiety

Section 2: Hands-on Training Tools and Topics
These 10 training topics can be incorporated seamlessly into your staff training program, whether it’s in-person or remote. Each one includes easily reproducible handouts, worksheets, self-work and case studies that take the impact of COVID-19 into consideration. All topics come with brief How-to Guides and Talking Points to demonstrate ways to use them within the context of your institution’s training approach.

  • Behind Closed Doors – training scenarios that incorporate COVID-19 realities.
  • Mental Health in the COVID-19 Era – contending with lingering anxiety, PTSD, fear and loss.
  • Community Health Concerns – staying healthy in community living situations.
  • Focusing on Plan B – facing all the plans that were disrupted by COVID-19 and creating new ones.
  • Building Grit and Resilience – the upside of dealing with a pandemic? You gain new, lifelong skills.
  • Programming Considerations – tapping into what students want and need to focus on during this difficult time.
  • Low-to-No-Contact Icebreakers and Group Games – building team spirit while addressing people’s concerns about getting too close, developing teamwork online.
  • Rebuilding Community – ways to gather students back together after pandemic disruptions and reconnect them to campus and one another.
  • Students’ Well-Being – addresses alcohol and other drug use, sleep concerns and other wellness issues.
  • Diversity, Bias and Discrimination – how to talk about bias against Asian Americans due to COVID-19 and create an atmosphere of welcome and appreciation, addressing inappropriate comments and more.

Section 3: Best Practices and Resources
The section offers a look at what other institutions are doing to create effective, appropriate training programs in the wake of COVID-19. Plus, it provides relevant resources you can tap into that are coronavirus-sensitive.

    What’s Included

    Help your staff trainers develop the most effective training programs in the wake of COVID-19 — whether they are doing so remotely, in-person or using a hybrid approach.

    This 100-page resource includes:

    • New training realities
    • Reproducible handouts and worksheet
    • Case studies with engaging discussion questions
    • How-to guides and talking points
    • Best practices at other institutions
    • Resources specific to COVID-19

    Plus, your purchase also includes a site license to share with your staff and campus community!

    Two Versions to Choose From

    1. Printed with Digital Download – includes a printed copy of this resource as well as digital access to the enclosed materials and accompanying license to share with your campus community.  Price includes $9 shipping fee.

    2. Digital Download Only – includes digital access to this resource and accompanying license to share with your campus community.

    Upon purchase, the instructions for downloading this resource will be immediately available. For questions, email

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