{"product_id":"your-student-frontline-staff-september-30-2026","title":"Your Student Frontline Staff – September 30, 2026","description":"\u003ch1\u003eWednesday, September 30, 2026\u003cbr\u003e2:00 – 3:15 pm ET\u003c\/h1\u003e\n\u003ch2\u003eTraining That Empowers Them to Deliver Confident, Consistent \u0026amp; Mission Driven Service\u003cbr\u003e\n\u003c\/h2\u003e\n\u003cp\u003eStudent employees are the face of your institution. Your student workers are not just helpers, they are your first impression, your brand ambassadors, and your frontline problem solvers. Most institutions rely heavily on student employees without giving them sufficient training, clarity or confidence required to handle the wide range of personalities, pressures and expectations they encounter every day.\u003c\/p\u003e\n\u003cp\u003eStudents, families, and campus partners expect immediate answers, calm professionalism and seamless service. Your student staff must be prepared to:\u003c\/p\u003e\n\u003cul style=\"padding-left: 50px;\"\u003e\n\u003cli\u003eCommunicate clearly and consistently\u003c\/li\u003e\n\u003cli\u003eRepresent your department with confidence\u003c\/li\u003e\n\u003cli\u003eNavigate policies, boundaries, and expectations\u003c\/li\u003e\n\u003cli\u003eCreate positive, relationship building interactions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOur expert presenter has designed this session specifically for higher ed supervisors who want to elevate their student workforce, strengthen service culture and reduce operational friction. Join us on September 30, 2026, and you’ll leave with a clear roadmap for training student employees who are capable and confident.\u003c\/p\u003e\n\u003ch2\u003eTopics Covered\u003c\/h2\u003e\n\u003cp class=\"p1\"\u003eLeave the webinar prepared with strategies to confidently:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eBuild a high impact student staff training model\u003c\/strong\u003e grounded in higher ed and corporate best practices improving service quality, operational consistency, and student employee retention.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCreate a comprehensive hiring, orientation, evaluation and development plan\u003c\/strong\u003e that sets expectations early and supports student employees throughout their employment.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUnderstand the characteristics and expectations of today’s college students,\u003c\/strong\u003e so you can design training that resonates and drives high quality service behaviors.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eIntegrate conflict resolution and de escalation skills\u003c\/strong\u003e into your training to reduce complaints, improve outcomes, and support student employees’ personal and professional growth.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEmpower student employees to advance your department’s mission\u003c\/strong\u003e by helping them identify their strengths, build confidence and deliver service that reflects institutional values.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003ePresenter\u003c\/h2\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\u003cimg height=\"100x100\" width=\"100x100\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0595\/5171\/1405\/files\/Staci_Phelan_Headshot_circle.png?v=1773238509\" alt=\"Headshot of Dr. Staci Phelan\" style=\"margin-top: 5px; margin-right: 10px; margin-bottom: 25px; float: left;\"\u003e\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eDr. Staci Phelan\u003c\/strong\u003e currently serves as the Division Administrator for the Division of Management Services in the Department of Health and Welfare for the State of Idaho. \u003cbr\u003e\u003ca href=\"https:\/\/paper-clip.com\/pages\/presenter-bio-dr-staci-phelan\" target=\"_blank\"\u003eClick here for full bio.\u003c\/a\u003e\u003c\/p\u003e\n\u003ch4\u003eInvite your entire team for one low price!\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eLive 75-minute online session with carefully selected expert(s)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eUnlimited access for your entire team to view webinar recording for two years \u003cem\u003e(available after live event)\u003c\/em\u003e\n\u003c\/li\u003e\n\u003cli\u003eMaterials for your team (handouts, discussion questions, etc.)\u003c\/li\u003e\n\u003cli\u003eCertificate of completion for each participant\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"font-size: 75%;\"\u003e\u003cem\u003eInstructions for live webinar access for your group are provided to you immediately upon checkout. Instructions for accessing the on-demand recording will be emailed to you approximately 24 hours following the live webinar. Feel free to contact us at \u003ca href=\"mailto:email%20info@paper-clip.com\"\u003einfo@paper-clip.com\u003c\/a\u003e or 1-866-295-0505 with any questions. For information about licensing this webinar for unlimited distribution on your institution’s internal network\/server, email \u003ca href=\"mailto:email%20info@paper-clip.com\"\u003einfo@paper-clip.com\u003c\/a\u003e.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp style=\"font-size: 75%;\"\u003ePaperClip Communications welcomes persons with disabilities to join our webinars. If you anticipate needing an accommodation or have questions about the online access provided, please email \u003ca href=\"mailto:email%20info@paper-clip.com\"\u003einfo@paper-clip.com\u003c\/a\u003e at least two weeks in advance of your participation.\u003c\/p\u003e","brand":"PaperClip Communications","offers":[{"title":"Default Title","offer_id":52070213091548,"sku":"AC2243 Your Student Frontline Staff 09.30.26","price":429.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0595\/5171\/1405\/files\/09.30.26YourStudentFrontlineStaff.jpg?v=1784213073","url":"https:\/\/paper-clip.com\/products\/your-student-frontline-staff-september-30-2026","provider":"PaperClip Communications","version":"1.0","type":"link"}