PresenterPhotoDr. Marcus Hotaling currently serves as the Director for the Eppler-Wolff Counseling Center at Union College. Dr. Marcus Hotaling received his doctorate in counseling psychology in 2001 from the University at Albany and has worked in a variety of higher educational settings since that time. Dr. Hotaling worked at Rensselaer Polytechnic Institute as a psychologist and Outreach Coordinator from 2003-2007, where the school was a recipient of the first Garrett Lee Smith Memorial Grant. 

Dr. Hotaling has been active in local and national psychological organizations, serving as the Mental Health Chair and Secretary for the American College Health Association (ACHA), the Mental Health Chair and President of the New York State College Health Association (NYSCHA), and served on the board and is the current president for the Association for University of University and College Counseling Center Directors (AUCCCD).  Additionally, he currently leads the Mentoring Program for AUCCCD and a Resiliency Task Force for ACHA.  

His research and professional presentations have focused on professional ethics, medication use and abuse, sexual assault prevention, behavioral intervention teams, mentoring, and resilience.  Dr. Hotaling also teaches classes such as “The Practical Side of Struggle” and “You Under Construction, Scaffolding for Happiness.”

Relevant to this presentation, in 2017, Dr. Hotaling implemented a triage-based intake model that reduced wait times for initial appointments from 10-14 days to under one day.  While implementation of this model was initially met with resistance by some staff members, the triage-based model was a huge success in students’, staff, and administrator’s eyes.  This past academic year, with a return to in-person clinical services, Dr. Hotaling introduced an “urgent care” model to be utilized by students that are only seeking individual solution focused services.