Description
Monday, June 23, 2025
11:00 am – 12:30 pm ET
How to Handle, Approach & Communicate Effectively & Confidently
The higher education environment is dynamic, and filled with passionate people, making conflict inevitable and often complex. Navigating conflict is challenging for even the most experienced and doing so with ease and success must be formally taught. Many skilled individuals wonder if they know how to handle, approach, and work through their conflicts effectively, which causes them to waver in confidence when tensions or difficult conversations emerge.
Join our expert presenter on June 23, 2025 for this hands-on professional staff training. She will explore tangible conflict resolution skills that you and your team can apply on your campus to foster environments where you and your colleagues can engage positively and constructively.
Gather your staff to discover tools and strategies to use when conflict arises. You and your staff will all become more confident in handling conflict when it arises.
Topics Covered
Gain crucial, actionable takeaways that will help you:
- Increase your confidence as it relates to approaching and navigating conflict.
- Navigate stressful situations in healthy ways, promoting your emotional and psychological well-being, which in turn will support the success of everyone in the academic and communal environments.
- Use non-violent communication to be more productive in expressing your thoughts and ideas.
- Express empathy even when you do not agree with someone.
- Use specific and direct language while also expressing your feelings and needs.
- How to ask the right questions to deepen your understanding and listen well.
- Utilize the power of breathing and grounding techniques in conflict.
- Determine if written or verbal communication is more appropriate during conflict.
Presenter
Luiza Cliver currently serves as an Interim Co-Director for the Student Resolution Center overseeing Conflict Resolution Services.
Click here for full bio.
Included When You Register
Invite your entire team for one low price!
- Live 90-minute online session with carefully selected expert(s)
- Access for your entire team for one low price
- Unlimited access to view webinar recording on demand (available after live event)
- Materials for your team (handouts, discussion questions, etc.)
- Certificate of completion for each participant
- Weekly newsletter – What's Working on Campus
Instructions for live webinar access for your group are provided to you immediately upon checkout. Instructions for accessing the on-demand recording will be emailed to you approximately 24 hours following the live webinar. Feel free to contact us at info@paper-clip.com or 1-866-295-0505 with any questions. For information about licensing this webinar for unlimited distribution on your institution’s internal network/server, email info@paper-clip.com.
PaperClip Communications welcomes persons with disabilities to join our webinars. If you anticipate needing an accommodation or have questions about the online access provided, please email info@paper-clip.com at least two weeks in advance of your participation.
