Frontline Staff Training Tools Binder

Version: Print with Digital Download
Sale price$358.00 Regular price$408.00


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Train and prepare your frontline staff to create safe, welcoming and effective office environments!

They are our valued support staff and the foundation of our offices – on the front lines, handling complaints, crises and customers aplenty. On today's changing campuses, it's not just about paperwork and phone calls anymore. In addition to those tasks, our frontline staff have disruptive students, challenging parents, heavy workloads and more on their plates.

We need to be intentional about training them to handle the many moving pieces in ways that ensure their success – and the success of our departments.

That's why we've put together Frontline Staff Training Tools, a comprehensive 100+ page binder that offers the tools you need to develop effective, efficient frontline staff, from administrative employees to student workers. You'll find handouts, training modules, activities, case studies and more to help you do just that.

Topics Covered

Frontline Staff Training Tools is 100 packed pages of training information covering these critical topic areas:

  • Providing Good Customer Service
  • Preventing Problems
  • Verbal and Written Communication Strategies
  • Keeping Your Cool: Civility on the Job
  • Creating a Welcoming Space
  • Working with a Variety of Visitors
  • Handling Disruptive Customers
  • Innovations on Other Campuses
  • Enjoying the Job

Share these valuable resources with your frontline staff in your preferred forum!

    What’s Included

    The practical information and resources offered in Frontline Staff Training Tools are brought to life in easy-to-implement ways. Whether you want to train your staff on all of the included sections or just some of them, you can piece together a custom training program using the following tools:
    • Exercises to make training more interactive
    • Case studies to guide discussion
    • Self-tests to see what trainees are absorbing
    • A frontline staff in-service assessment instrument
    • Handouts to help reiterate key points
    • PowerPoint training presentation that's ready to use

    User-Friendly Format & Easy to Understand

    All of the training pieces in Frontline Staff Training Tools are ready-made and ready to go in a user-friendly format that will save you time, effort and money. Just pick and choose which topics are most relevant for your staff's needs and then give your staff the key tools they need to create safe, welcoming and effective office environments.

    Whether you are conducting an annual summer training program, facilitating in-services, training student workers, addressing existing areas of concern or proactively addressing key topics your frontline staff members need to know about, this binder will help you prepare for training with minimum effort and maximum efficiency.

    Plus, your purchase includes a site license to share with your staff and campus community – perfect for your remote training initiatives!

    Two Versions to Choose From

    1. Printed with Digital Download – includes a printed copy of this resource as well as digital access to the enclosed materials and accompanying license to share with your campus community.  Price includes $9 shipping fee.

    2. Digital Download Only – includes digital access to this resource and accompanying license to share with your campus community.

    Upon purchase, the instructions for downloading this resource will be immediately available. For questions, email

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