Description
How to Handle, Approach & Communicate Effectively & Confidently
The higher education environment is dynamic, and filled with passionate people, making conflict inevitable and often complex. Navigating conflict is challenging for even the most experienced and doing so with ease and success must be formally taught. Many skilled individuals wonder if they know how to handle, approach, and work through their conflicts effectively, which causes them to waver in confidence when tensions or difficult conversations emerge.
Join our expert presenter for this hands-on professional staff training. She will explore tangible conflict resolution skills that you and your team can apply on your campus to foster environments where you and your colleagues can engage positively and constructively.
Gather your staff to discover tools and strategies to use when conflict arises. You and your staff will all become more confident in handling conflict when it arises.
Topics Covered
Gain crucial, actionable takeaways that will help you:
- Increase your confidence as it relates to approaching and navigating conflict.
- Navigate stressful situations in healthy ways, promoting your emotional and psychological well-being, which in turn will support the success of everyone in the academic and communal environments.
- Use non-violent communication to be more productive in expressing your thoughts and ideas.
- Express empathy even when you do not agree with someone.
- Use specific and direct language while also expressing your feelings and needs.
- How to ask the right questions to deepen your understanding and listen well.
- Utilize the power of breathing and grounding techniques in conflict.
- Determine if written or verbal communication is more appropriate during conflict.
Presenter
Luiza Cliver currently serves as an Interim Co-Director for the Student Resolution Center overseeing Conflict Resolution Services.
Click here for full bio.
Included When You Purchase
- 90-minute online session with carefully selected expert(s)
- Unlimited access to view session recording for two years
- Materials for your team (handouts, discussion questions, etc.)
- Certificate of completion for each participant
Instructions for access are available immediately upon checkout. You may share this On-Demand Training with any staff members from your campus community. For information about licensing this training for unlimited distribution on your institution’s internal network/server, email info@paper-clip.com.
