Wednesday, September 30, 2026
2:00 – 3:15 pm ET

Training That Empowers Them to Deliver Confident, Consistent & Mission Driven Service

Student employees are the face of your institution. Your student workers are not just helpers, they are your first impression, your brand ambassadors, and your frontline problem solvers. Most institutions rely heavily on student employees without giving them sufficient training, clarity or confidence required to handle the wide range of personalities, pressures and expectations they encounter every day.

Students, families, and campus partners expect immediate answers, calm professionalism and seamless service. Your student staff must be prepared to:

• Communicate clearly and consistently
• Represent your department with confidence
• Navigate policies, boundaries, and expectations
• Create positive, relationship building interactions

Our expert presenter has designed this session specifically for higher ed supervisors who want to elevate their student workforce, strengthen service culture and reduce operational friction. Join us on September 30, 2026, and you’ll leave with a clear roadmap for training student employees who are capable and confident.

Topics Covered

Leave the webinar prepared with strategies to confidently:

• Build a high impact student staff training model grounded in higher ed and corporate best practices improving service quality, operational consistency, and student employee retention.
• Create a comprehensive hiring, orientation, evaluation and development plan that sets expectations early and supports student employees throughout their employment.
• Understand the characteristics and expectations of today’s college students, so you can design training that resonates and drives high quality service behaviors.
• Integrate conflict resolution and de escalation skills into your training to reduce complaints, improve outcomes, and support student employees’ personal and professional growth.
• Empower student employees to advance your department’s mission by helping them identify their strengths, build confidence and deliver service that reflects institutional values.

Presenter

Dr. Staci Phelan currently serves as the Division Administrator for the Division of Management Services in the Department of Health and Welfare for the State of Idaho.
Click here for full bio.

Invite your entire team for one low price!

• Live 75-minute online session with carefully selected expert(s)
  
• Unlimited access for your entire team to view webinar recording for two years (available after live event)
• Materials for your team (handouts, discussion questions, etc.)
• Certificate of completion for each participant
  

Instructions for live webinar access for your group are provided to you immediately upon checkout. Instructions for accessing the on-demand recording will be emailed to you approximately 24 hours following the live webinar. Feel free to contact us at info@paper-clip.com or 1-866-295-0505 with any questions. For information about licensing this webinar for unlimited distribution on your institution’s internal network/server, email info@paper-clip.com.

PaperClip Communications welcomes persons with disabilities to join our webinars. If you anticipate needing an accommodation or have questions about the online access provided, please email info@paper-clip.com at least two weeks in advance of your participation.