Orientation – On-Demand Training

Successfully Position Your Events for Maximum Outreach, Engagement & Success

How do you continue to affirm a new student’s decision to attend your institution and connect with each student’s support systems, when you are managing staff shortages, frustration and numerous challenges related to serving incoming students?

Our expert presenters address strategies to overcome challenges related to budgetary constraints in a time of inflation and rising costs, working with campus partners to understand the complexities of orientation structure and programming schedules, meeting the needs of a new generation of student staff, working with students who come to orientation without having completed registration requirements, as well as programming to meet the needs of marginalized student populations.

You’ll be able to reflect on and audit your institution’s current practices through an examination of the theoretical foundations for your orientation programming. Successfully position your orientation events for maximum outreach, engagement and success.

Topics Covered

You’ll gain strategic, actionable takeaways that will help you:

• Develop a customer service mantra and philosophy that promotes the values of your institution – ensure that your orientation events meet the diverse needs of your incoming students and affirm every student’s and family’s decision that they have selected the right institution.
• Recognize the critical need to create an excellent customer service culture on campus – reframe from a staff-convenience approach to a student-centered approach to programming.
• Develop and refine a foundation for a communication audit to both students and campus partners.
• Produce programs that center and support the needs of marginalized students – help these students overcome obstacles with intentional support systems and structures.
• Utilize assessment strategically to information orientation programming – fine-tune what is working and get rid of what isn’t so you can make critical connections with incoming students to ensure they remain at your institution and help you exceed enrollment and retention goals. 

Presenters

Rebecca Gilmore (she/her) currently serves as the Assistant Director for Student Experience and Operations at Colorado State University.
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Charlotte Salinas (she/her/hers) serves as the Assistant Director for Orientation Programs at Colorado State University.
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