Thursday, October 24, 2024
2:00 – 3:30 pm ET

Build A Culture of Customer Service Excellence On Your Campus

Ensure your student employees are well trained; exude the confidence they need and have the necessary skills to handle your department’s expectations effectively. Provide purposeful training to deliver high levels of customer service and problem solving you need to provide quality service.

Gather your staff who supervise student employees for this valuable educational opportunity on October 24, 2024. Our presenter will highlight ways you can adapt current organizational policies and procedures to empower your frontline student workers and ensure they provide outstanding customer service, explore real-life scenarios and challenging circumstances that can be adapted for your own training, and review best practices for supporting student workers through high-quality training.  

This webinar will provide training resources, supervisory support and internal structure guidelines to manage expectations, work behavior, and conflicts among student staff. Equip your team with the tools and framework to set quality service expectations and establish a strong training program for current and future hires.

Topics Covered

You will gain crucial, actionable takeaways that will help you:

• Identify the standards for high quality services and training on topics including conflict resolution, active listening, communication and the expectations regarding student frontline staff follow-ups.
• Review and develop new insights from effective strategies from higher education and corporate best practices to help develop a strong training program for your student workers.
• Develop your professional skills to supervise frontline student staff and develop content for training sessions to improve service, reduce complaints, and assist student staff in professional growth.
• Empower frontline student staff to feel confident and secure in their response protocol and give them the confidence and tools they need to respond in a way that meets – or exceeds – your expectations. 
• Develop a new student staff hiring, training, and evaluation program that improves service and overall operations and increases student employee retention and well-being.
  

Presenter

Dr. Cathy Briggs is the Dean of Student Success at Rowan College at Burlington County (RCBC).
Click here for full bio.