Description
Tuesday, July 29, 2025
2:00 – 3:30 pm ET
Process Requests with Confidence, Compassion & Compliance
Institutions struggle to find a middle ground when it comes to processing accommodation requests – interpreting the law and focusing on access vs. success of each determination. Having a clear process in place to analyze requests that support accommodations and denials on a case-by-case basis in a non-biased way is imperative.
Denying a request – without a clear communication plan and review process in place – can be challenged and potentially called into question, causing undue stress and potential lawsuits.
Join us on July 29, 2025, and in just 90 minutes, you and your staff will hear from our expert presenters as they clarify the law and provide you with a step-by-step process to follow when analyzing requests for reasonable accommodation and legal ways to confidently process a denial.
Create an accommodation process that empowers and supports disability service providers with the confidence and compassion they need to develop, implement and effectively enforce legally defensible policies and practices – including denials.
Topics Covered
Gain crucial, actionable takeaways that will help you:
- Create a step-by-step process to follow when analyzing reasonable accommodations requests.
- Develop effective strategies and communication plans to process accommodation request denials confidently, compassionately and compliantly.
- Analyze alternative approaches to requests implementing an Access vs. Success framework to best meet students’ needs and institutional obligations.
- Provide individualized, appropriate accommodation and services to your students with documented ADA needs to avoid miscommunication, frustration and the inability to enforce your campus policies and uphold standards.
Presenters
Ashley Ciccolini Erickson currently serves as the Associate Director of Student Accessibility Services (SAS) at Florida Atlantic University.
Click here for full bio.
Courtney McGonagle currently serves as the Assistant Director of Student Accessibility Services (SAS) at the Boca Raton and Broward Campuses of Florida Atlantic University.
Click here for full bio.
Included When You Register
Invite your entire team for one low price!
- Live 90-minute online session with carefully selected expert(s)
- Unlimited access for your entire team to view webinar recording for two years (available after live event)
- Materials for your team (handouts, discussion questions, etc.)
- Certificate of completion for each participant
- Weekly newsletter – What's Working on Campus
Instructions for live webinar access for your group are provided to you immediately upon checkout. Instructions for accessing the on-demand recording will be emailed to you approximately 24 hours following the live webinar. Feel free to contact us at info@paper-clip.com or 1-866-295-0505 with any questions. For information about licensing this webinar for unlimited distribution on your institution’s internal network/server, email info@paper-clip.com.
PaperClip Communications welcomes persons with disabilities to join our webinars. If you anticipate needing an accommodation or have questions about the online access provided, please email info@paper-clip.com at least two weeks in advance of your participation.
