Description
Process Requests with Confidence, Compassion & Compliance
Institutions struggle to find a middle ground when it comes to processing accommodation requests – interpreting the law and focusing on access vs. success of each determination. Having a clear process in place to analyze requests that support accommodations and denials on a case-by-case basis in a non-biased way is imperative.
Denying a request – without a clear communication plan and review process in place – can be challenged and potentially called into question, causing undue stress and potential lawsuits.
In just 90 minutes, you and your staff will hear from our expert presenters as they clarify the law and provide you with a step-by-step process to follow when analyzing requests for reasonable accommodation and legal ways to confidently process a denial.
Create an accommodation process that empowers and supports disability service providers with the confidence and compassion they need to develop, implement and effectively enforce legally defensible policies and practices – including denials.
Topics Covered
Gain crucial, actionable takeaways that will help you:
- Create a step-by-step process to follow when analyzing reasonable accommodations requests.
- Develop effective strategies and communication plans to process accommodation request denials confidently, compassionately and compliantly.
- Analyze alternative approaches to requests implementing an Access vs. Success framework to best meet students’ needs and institutional obligations.
- Provide individualized, appropriate accommodation and services to your students with documented ADA needs to avoid miscommunication, frustration and the inability to enforce your campus policies and uphold standards.
Presenters
Ashley Ciccolini Erickson currently serves as the Associate Director of Student Accessibility Services (SAS) at Florida Atlantic University.
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Courtney McGonagle currently serves as the Assistant Director of Student Accessibility Services (SAS) at the Boca Raton and Broward Campuses of Florida Atlantic University.
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Included When You Purchase
- 90-minute online session with carefully selected expert(s)
- Unlimited access to view session recording for two years
- Materials for your team (handouts, discussion questions, etc.)
- Certificate of completion for each participant
- Weekly newsletter – What's Working on Campus
Instructions for access are available immediately upon checkout. You may share this On-Demand Training with any staff members from your campus community. For information about licensing this training for unlimited distribution on your institution’s internal network/server, email info@paper-clip.com.
